FAQ

Help Centre

Questions,
answered

Everything you ask us most about Press & Go lashes, DIY Lash Extensions, delivery and your order.

01 - Choosing your lashes

Which lashes are right for me?

What is the difference between Press & Go and DIY Lash Extensions?

Press & Go clusters come with the adhesive already on the band. You only need tweezers, application takes about three minutes, and they last 4 - 7 days.

DIY Lash Extensions are applied with our bond and sealer. They take a little more time and practice, last 7+ days, and with proper care the clusters can be cleaned and worn again.

Both sit underneath your natural lashes, not on top like a strip lash.

I have never worn lashes before. Where should I start?

Press & Go is the easiest place to begin: no bond, no sealer, just clean lashes and tweezers. Dolly Dash is our most forgiving style for first timers. Not sure? Take the lash quiz and we will match you with a style.

Which lengths do you offer?

Our Press & Go styles come in mixed lengths. Standard is 10/12/14mm, and selected styles also come in Long (12/14/16mm) and Short (8/10mm). Short lengths are a good choice for short or fine natural lashes.

DIY Lash Extensions come in C-curl (a natural lift) and D-curl (a more glam curl), with short and long options in selected styles. Each product page shows the exact lengths in the box.

How many clusters are in a box?

Press & Go boxes hold 25 clusters (Nova Kiss and Dream Drip hold 30). DIY Lash Extension boxes hold 30 clusters. Half Lashes hold three full sets for both eyes.

Do you have brown lashes?

Yes. Selected Press & Go styles and DIY Lash Extensions come in brown for a softer, more natural finish. Shop brown Press & Go or brown DIY Extensions.

What if the format I chose does not work for me?

That is what our Switch Promise is for. If your first set is not right for you, we will switch you to the other side of our range, on us. Conditions apply: it covers your first order, once per customer, within 30 days of delivery. Read the Switch Promise.

Would you rather have your money back? Our Money-Back Guarantee covers your first order of each lash type within 10 days of delivery. Read the Money-Back Guarantee.

02 - Press & Go lashes

Press & Go

What are Press & Go lashes?

Individual lash clusters with the adhesive already on the band. They go under your natural lashes, not on top, and hold for 4 - 7 days. No glue, bond or sealer needed, just tweezers.

What do I need to apply them?

Clean, dry natural lashes, your clusters, and non-stick tweezers. Ordinary tweezers grab the adhesive and the cluster comes away with them, so a non-stick coating and a fine tip make it far easier. See our tweezers.

How long does application take?

About three minutes once you have the hang of it. Your first few applications will take longer, and it gets much easier. Our step-by-step guide has videos to follow along.

Why won't my clusters stick?

Nearly always oil, either your skin's own or a film left by makeup remover. Wash your lashes with micellar water (or warm water), rinse with plain water, dry fully, then apply. The second most common cause is touching the glue band with fingers or tweezers, which weakens it quickly. Grip each cluster just above the glue band, never on it.

How long do they last?

4 - 7 days. You will get the full week if you start with clean lashes, clamp them gently with your tweezers once or twice a day, sleep on your back and keep your hands off your eyes.

Can I shower or swim with them on?

Press & Go lashes are splash proof, not waterproof. Wash your face and shower as normal with care, and a dip in the pool is fine. Diving, water sports and saunas are not. If you want lashes for heavier water wear, our DIY Lash Extensions are the better choice.

Can I sleep in them?

Yes. Sleep on your back if you can, or use a silk pillowcase, so the pillow does not rub them loose.

Can I wear them a second time?

Press & Go clusters are made for one wear of 4 - 7 days. If you wore them for a single evening and took them off gently, put them straight back in the box and they will usually go on again the next day with a little less grip. Clusters worn for several days will not stick again: the adhesive is spent.

How do I remove them?

Gently peel each cluster away with your tweezers, one at a time. Never pull or force it. Removed this way, our clusters do not damage your natural lashes.

03 - Press & Go Half Lashes

Half Lashes

What are Half Lashes?

Pre-glued lash pieces that lift and define the outer part of your eye, rather than covering the whole lash line. Each eye gets one wider main piece and one or two smaller finishing clusters. They apply in 1 - 2 minutes and hold for up to 3 days with care.

Which style should I choose?

Silk Sweep gives the most natural finish. Velvet Wink adds medium fullness. Noir Flutter is the fullest of the three, with wearable glam that still works for everyday plans.

What is in one pack, and can I reuse them?

Every pack holds three full sets for both eyes. Half Lashes are single use: once removed, the adhesive is spent, so you simply start fresh with the next set. Tweezers are sold separately. See the Half Lashes guide.

04 - DIY Lash Extensions

DIY Lash Extensions

What do I need?

Your clusters, bond, sealer, remover and tweezers. Our starter kits include everything you need in one box.

How long do they last?

With a proper bond and sealer, they typically last 7+ days if you take good care of them. Wear time depends on your skin type, how oily your skin is, and how well the sealer is applied. Avoid oil-based products around the eyes.

Can I shower, swim or exercise with them?

Yes. Once fully set, the bond is water resistant. Avoid rubbing your eyes while wet and try not to aim the shower straight at your lashes. After swimming, just pat dry gently.

Can I wear the clusters again?

Yes. With proper care, most clusters can be worn 3 - 5 times. Remove them with remover, gently clean the bond residue from the base, and return them to their tray. Our LIT Lash Shampoo helps keep them clean between wears.

My clusters fall off by the end of the day. What am I doing wrong?

Usually it is oily lids or skipping the sealer. Make sure your lashes are fully clean and oil-free before applying bond, and always finish with sealer along the bond line, at the root only. If your skin is very oily, a light dusting of translucent powder on the lash line beforehand can help.

Will they damage my natural lashes?

No, not when applied and removed correctly. Never pull or tug. Always use remover and let the bond fully dissolve before sliding the clusters off.

Do I need a patch test?

Yes. We ask everyone to patch test any adhesive product, including our bond, sealer and remover, 24 hours before use. Here is how.

Full guide with videos: DIY Lash Extensions how-to.

05 - Delivery

Delivery & payment

How fast is delivery in the UAE?

Orders placed before 10:00 AM UAE time ship the same day (Sunday orders ship the next business day). Dubai and Abu Dhabi orders placed before 10:00 AM are usually delivered the same day, and orders after 10:00 AM the next day. Cash on delivery orders may take an extra day while we confirm the address.

Every order ships from our Dubai warehouse and every parcel is tracked.

Is delivery free?

Delivery within the UAE is free. For other countries, the shipping rate is shown at checkout.

Do you ship outside the UAE?

Yes, to the GCC and worldwide with Aramex and partners. Delivery times depend on your country and customs. Any customs duties, import taxes or VAT in your country are paid by the customer. Read our shipping policy.

How can I pay?

In the UAE you can pay by card, Tabby, or cash on delivery. International orders are card only.

06 - Orders & returns

Orders & returns

Can I return my lashes?

Yes, on your first order. Our Money-Back Guarantee covers your first order of each lash type: tell us on WhatsApp within 10 days of delivery, return the one opened box together with every unopened box and any tweezers from the order, and we refund you. In the UAE a flat Dhs. 18 is taken off the refund. It covers orders paid by card or Tabby, not cash on delivery.

If you would rather try the other format, our Switch Promise lets you switch once within 30 days of delivery. It is one or the other for each order.

Beyond that, lashes are hygiene products, so we cannot take back opened or used items. Read our return policy.

My order arrived damaged. What do I do?

Message us within 24 hours of delivery with your order number and a clear photo of the damage, on WhatsApp or at post@lit-lashes.com, and we will sort it out.

My parcel has not arrived.

Check the tracking link in your confirmation email first. If it still has not arrived in the expected time, send us your order number on WhatsApp or at info@lit-lashes.com.

07 - Loyalty

The List

How does your loyalty programme work?

You join The List automatically with your first order, and from then on you get a 10% member rate on every future purchase. No points and no forms. Returning customers may be invited to VIP, with a 15% member rate and VIP-only offers. See all benefits.

Why is my member rate not showing?

Please use the same email address and phone number every time you shop. That is how we connect your orders to one profile. If something still looks wrong, message us and we will check it for you.

Still have a question?

A real person from our team answers on WhatsApp.

Message us on WhatsApp Take the lash quiz